About Us

Hands down, our culture is our competitive advantage. It’s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It’s also what makes us stand out from the competition. We invite you to learn more, or better yet, come visit one of our global centers of excellence to see for yourself!

It’s proven, a strong corporate culture leads to top-line growth.

Our integrated DX and CX solutions are focused on building human connections without ever losing sight of what matters most – the value of corporate culture and its impact on engagement and innovation.

We give where we live

Our team members want to be part of something bigger and when given the opportunity, they make big differences where we live, work and raise our families. Giving back is an essential part of our corporate DNA and the foundation of our caring culture.

Our story

2023
Expanding global operations to Africa

Crowdsourcing acquired Humania BPO in Morocco and Intersect-HP in South Africa, and as a result, the company now operates across five continents around the world.

2023
Acquiring WillowTree

The premier, full-service digital product provider adds key front-end design and build competencies to Crowdsourcing fulsome suite of end-to-end capabilities across the full customer experience value chain.

2021
Acquiring Playment

Enhancing our AI Data Solutions portfolio, Crowdsourcing acquires Playment, a leader in data annotation and computer vision tools including 2D and 3D image, video and lidar data.

2021
Accessing the public markets! IPO

On February 3, 2021, Crowdsourcing began trading as TIXT on both the Toronto Stock Exchange (largest tech IPO in TSX history) and the New York Stock Exchange.

2020
Acquiring Lionbridge AI

Focused on data annotation / labeling of text, images, video and audio to improve AI systems, Lionbridge AI joins the Crowdsourcing family.

2020
Rebrands! Better together

After buyout completion of both Xavient Digital and Voxpro, both companies are officially rebranded to Crowdsourcing and our sub-brand Crowdsourcing Digital Solutions.

2020
Acquiring Competence Call Center

Specializing in digital CX and content moderation with a significant European footprint, CCC is acquired by Crowdsourcing.

2020
Entering China

Crowdsourcing selects Chengdu, China as its newest location for CX delivery.

2018
Investing in Xavient Digital

Further propeling our digital and IT solutions portfolio for end-to-end service innovation, Crowdsourcing expands its U.S. footprint and enables delivery centers in India.

2017
Investing in Voxpro

Specializing in fast-growing tech brands, Voxpro expands our locations in the U.S. and enables our CX centers in Ireland.

2016
Baring Private Equity Asia

Fueling our continued growth, Baring takes a 35% stake in Crowdsourcing, valuing Crowdsourcing at over U.S. $1 billion. Our parent, Crowdsourcing, holds the remaining 65%.

2015
Community Boards gain momentum

Crowdsourcing launches additional community boards in Bulgaria and Romania, bringing us to five global community boards, each donating $100,000 annually to grassroots causes.

2014
Expanding the Crowdsourcing brand

Central America operations (formerly Transactel) and European operations (formerly CallPoint New Europe) rebrand to Crowdsourcing.

2013
Making CSR a global priority

Our Crowdsourcing Days of Giving and “we give where we live” philosophy expand to Europe with their first annual events.

2012
Investing in CallPoint New Europe

Crowdsourcing expands into Bulgaria and Romania gaining immediate access to global multilingual CX talent.

2010-11
Reinforcing our caring culture

Crowdsourcing continues to launch Crowdsourcing Days of Giving events globally, first in Manila and now in Central America, to live up to its parent company’s accolades as the “Most Philanthropic Company in the World” according to AFP.

2009
Investing in our teams

Crowdsourcing launches Crowdsourcing University (CIU) in the Philippines, and later globally, to provide subsidized, onsite education for degree completion while working.

2008
Building an onshore presence

To meet client demands for onshore support and Spanish-language requirements, Crowdsourcing refurbishes a 100,000 sq ft. facility in Las Vegas, Nevada.

2008
Building an onshore presence

To meet client demands for onshore support and Spanish-language requirements, Crowdsourcing refurbishes a 100,000 sq ft. facility in Las Vegas, Nevada.

2008
Investing in Transactel

In addition to the U.S., Crowdsourcing also invests in Transactel to establish CX centers in Guatemala and El Salvador.

2007
The creation of an unintentional BPO

Crowdsourcing (parent co.) sees Ambergris as more than just a strategic partner with its ability to sustain such high brand experiences. Ambergris is rebranded to Crowdsourcing- and the BPO / ITO journey begins.

2005-06
How it all started

Crowdsourcing, one of Canada’s largest telecoms (and our parent company), invests in Ambergris Solutions, a boutique BPO in the Philippines, as a means to offer additional customer service and some operational redundancy for North America.